FAQS
Frequently Asked Questions
Can I view your products in person? Do you have a showroom?
We are an online-only store and do not operate any showrooms or retail outlets. This allows us to offer a wide range of high-quality products at competitive prices, supported by our price match guarantee.
To help you shop with confidence, we offer a 7-day return period. If a product isn’t quite right, you can return it — simply ensure it’s unused and in its original packaging.
What are the delivery costs?
Delivery costs are calculated at checkout using your postcode and the product's weight. We subsidize shipping fees wherever possible to offer you the best price.
To get a quote:
- Enter your postcode into the delivery calculator on the product page, or
- Add items to your cart and enter your postcode at checkout.
How long does delivery take?
Please allow 7–14 business days for delivery, depending on your location.
If your order includes multiple items, they may arrive in separate deliveries due to varying stock and warehouse locations. While we aim for timely delivery, occasional delays outside of our control may occur.
Our logistics partners will contact you to advise on the delivery date and time. We recommend having someone present to receive and inspect your order upon arrival.
Do I need to be home for delivery?
Yes, it's best to have someone available to sign for your order.
If no one is home, the courier will leave a card with instructions for rescheduling. Please note: re-delivery charges may apply depending on the courier.
Alternatively, you can select "Authority to Leave" at checkout, allowing the courier to leave your items in a safe location if you're unavailable.
What if my item arrives damaged?
Please inspect your items immediately upon delivery. If there is visible damage or signs of breakage (e.g. glass sounds), note it on the delivery slip and ask the driver to initial your comments.
Then:
- Take clear photos of the damage and any affected packaging.
- Submit your claim within 24 hours by completing the online returns form.
Failure to report within this timeframe may void transit insurance. Once we receive your claim, we’ll work with our suppliers to replace the item at no cost to you.
What if an item is out of stock?
If an item you ordered is unavailable, we’ll notify you by email with the estimated restock date.
You can choose to wait, swap for another item, or receive a full refund.
Can I return an item if I change my mind?
Yes, you have 7 days from delivery to request a return. Please fill out the returns form to begin the process.
- Items must be returned in original packaging and in new condition.
- You are responsible for return shipping costs.
- Approved returns will receive a store credit (excluding shipping fees).
- Refunds to the original payment method are not offered for change-of-mind returns.
Can I pay using other methods besides online checkout?
We accept secure payments through our website only. In some cases, manual orders via bank transfer can be arranged.
We do not accept cheques, money orders, or layby.
Are my online payments secure?
Yes. We use SSL encryption and PCI-compliant systems to protect your information during checkout.
Where are your products shipped from?
To minimize costs, all items are shipped directly from our suppliers' warehouses across Australia. This may result in multiple deliveries for orders containing products from different suppliers.
Can I request additional product images?
We aim to provide high-quality images of all products. However, image availability is limited to what our suppliers provide. If more images become available, we will gladly share them.