Delivery & Tracking
How Much is Delivery?
Delivery costs are automatically calculated at checkout using your postcode. The system considers the weight of the products and your delivery location, minus delivery subsidies we provide to ensure you get the best possible shipping rate.
House of Haven Interiors significantly subsidises delivery costs across Australia. If you're purchasing multiple items, we recommend adding them all to your cart before entering your postcode—the more you purchase, the greater the delivery subsidy applied.
How Long Does Delivery Take?
Please allow 7–14 business days for delivery depending on your location. For regional or remote areas including WA, NT, and Tasmania, delivery may take approximately 2–3 weeks.
Orders with multiple items may arrive in separate deliveries, depending on warehouse locations and courier availability. Delivery is typically to the ground floor only, but upgrades may be available upon request—just contact us for a custom quote.
While we aim to have all orders delivered within 10–21 days, delays may occasionally occur due to factors beyond our control, such as stock availability or courier scheduling.
Do I Need to Be Home for Delivery?
Yes, we recommend having someone present to sign for your order. Your contact details are provided to our delivery partners, who are asked to contact you ahead of time with an expected delivery date and window.
If no one is available, the courier will leave a missed delivery card, and your order will be returned to the local depot. You'll need to coordinate a re-delivery directly with the courier, and additional charges may apply.
Alternatively, you can provide an Authority to Leave (ATL) during checkout. This allows the courier to leave your items in a safe location if you’re not home, as per your instructions.
What If an Item is Out of Stock?
If an item you've ordered is out of stock, we'll contact you promptly via email with an estimated availability and delivery timeframe. If you prefer not to wait, you can choose a full refund or exchange for a different item.
What is the Standard Delivery Service?
Our standard delivery is to the kerbside or front door of your property. While some couriers may assist further, we recommend having help on hand to move larger items inside. If you need specific delivery arrangements (e.g., upstairs delivery), please contact us before placing your order so we can assist with options.
Please ensure that your items will fit through doorways, stairwells, elevators, or tight spaces—especially items over 220cm in length. If you're unsure, our team is happy to help before dispatch. Additional fees may apply for failed delivery attempts or specialised equipment.
Important Safety Note
Due to the size and weight of some items, we kindly ask that you ensure children and pets are safely out of the delivery path during drop-off to avoid injury.